FREQUENTLY ASKED QUESTIONS
From your first order to your next event: browse answers about our factory, audio and video guestbook phones, customization, ordering and after-sales support.
Direct manufacturing, product inspections and available documentation.
We are a direct manufacturer specializing in Audio and Video Guestbook Phones. We supply wedding and event rental companies, wholesalers, retailers, and online sellers. Buying directly from our factory gives you access to factory pricing, direct technical support, and ongoing supply as your business grows.
Every unit is inspected and tested before shipment. We can also provide a pre-shipment testing video so you can review your order before it leaves our factory. Feedback from rental businesses and online sellers helps us continually improve product performance and reliability.
Depending on the model, CE, RoHS, FCC, and UKCA documentation may be available. For applicable battery-powered models, we can also provide UN38.3 battery transport test documentation. Additional shipping-related documents may include 1.2-meter drop-test and stacking-test reports. Please share your preferred model and destination market so we can confirm the documents available for your order.
Recording voice messages, storage, downloads and rental use.
Guests pick up the handset, listen to your welcome message, and leave a voice message. When they return the handset to the cradle, the recording is saved automatically. Simply turn on the phone, check that it is ready to record, and make it available to your guests.
The standard 8GB storage card holds approximately 134 hours of audio. Selected models include a 16GB card with approximately 256 hours of recording capacity. Actual capacity depends on the model, recording settings, and available storage space. Please contact us to confirm the storage option for your order.
Connect the phone to your computer using a USB cable that supports data transfer. Open the phone's storage, locate the “Guest” folder, and copy the audio files to your computer. You can transfer all recordings at once, then save, replay, or share them with your customers and guests.
Yes. You can offer it as a standalone rental or include it in a wedding, party, event, or photo booth package. Before each event, set the welcome message, check the available storage, and make a test recording. We provide setup tutorials and usage instructions to help you prepare the equipment and guide your customers.
Camera, sound, wallpapers, greetings and exporting event media.
Start by adding a fill light. Place it in front of the person using the phone to light their face evenly, especially in dim venues. The comparison below shows the difference with the fill light off and on.
13MP
About 1 hour.
Yes. We regularly update wallpapers, promotional screen designs, and selfie overlay templates for our Video Guestbook Phones. These designs help you personalize the screen for weddings, parties, branded events, and rental bookings. Customized templates can also be discussed based on your model and requirements.
Private labeling, packaging and custom product projects.
Yes. We support private labeling and packaging customization for businesses building their own guestbook phone brand. Please share your preferred model and branding requirements so we can discuss the available options.
Yes. For projects that require more than branding, we can discuss changes to product functions, appearance, and on-screen templates. Available customization options depend on the model and project requirements. Contact us with your ideas so we can review what is possible.
Customers, pricing, shipping and long-term factory supply.
369 USD
It depends on the country and the zipcode. Could you share that with me?
Our Audio and Video Guestbook Phones are suitable for couples and families collecting personal memories, as well as businesses offering event services or selling guestbook equipment. Our business customers include wedding and event rental companies, photo booth operators, wedding planners, wholesalers and distributors, retailers, and e-commerce sellers. Whether you need a phone for one celebration or equipment for a growing rental business, we can help you choose a suitable model.
We support repeat orders with ongoing factory supply, direct technical assistance, product tutorials, and warranty service. As your business grows, we can also discuss private labeling, customized templates, and new product development. You work directly with the manufacturer for your initial order and future replenishment.
Setup guidance, technical assistance and one-year warranty.
Yes. All our Audio and Video Guestbook Phones come with a one-year warranty. If you experience a problem, contact us for troubleshooting and warranty support.
Yes. We provide setup tutorials, usage instructions, and direct technical assistance to help you prepare and use your guestbook phone. If you need help, contact us with your model and a description of the issue so we can assist you.